Cancellation & Refund Policy | Falcon Laboratories Pvt. Ltd.

    Last Updated: July 7, 2025

    At Falcon Laboratories Pvt. Ltd., we value your trust and strive to provide a smooth and reliable shopping experience. This Cancellation and Refund Policy explains when and how you can cancel an order or request a refund.

    1. Order Cancellation Policy

    You may cancel your order under the following conditions:

    ✅ Eligibility for Cancellation

    • Orders can be canceled before they are shipped
    • Cancellation request must be made within 24 hours of placing the order
    • You must contact us via phone or email with your order number to request cancellation

    ❌ Orders Cannot Be Canceled If:

    • The order has already been dispatched or is in transit
    • The product is custom-packed or bundled specifically for your order
    • The order was made using a limited-time promotional offer or discount

    📞 How to Cancel an Order

    To cancel your order, please contact us immediately:

    2. Refund Policy

    If your order has already been shipped or delivered, cancellation will not be possible, but you may still be eligible for a refund as per the conditions below:

    ✅ Eligibility for Refund

    We accept refund requests if:

    • The product is unopened, unused, and in original packaging
    • The product is not expired and was delivered within the last 7 days
    • You provide a valid order number or proof of purchase

    ❌ Refunds Will Not Be Issued If:

    • Product is opened, damaged, or tampered with
    • Return request is made after 7 days of delivery
    • No valid proof of purchase is provided
    • The product was part of a final sale or clearance

    💳 Refund Process

    • Once approved, the refund will be processed to your original payment method
    • It may take 7–10 business days for the amount to reflect in your account
    • Refunds are processed only after we receive and inspect the returned product

    3. Return Shipping

    In some cases, customers may be required to return the product to our warehouse. Return shipping charges may apply unless:

    • You received a damaged, expired, or incorrect item
    • The return is due to our error

    4. Our Commitment to Quality

    All products sold by Falcon Laboratories Pvt. Ltd. are manufactured under strict quality control. However, if you receive a damaged, incorrect, or expired product, we are committed to replacing or refunding it promptly.

    5. Contact Us

    For any issues related to cancellations or refunds, feel free to reach out to our support team:

    • 📧 Email: falconlab2@gmail.com
    • 🌐 Website: https://falconlab.org
    • 📞 Phone: +92 345 8532099
    • 🏢 Address: Falcon Laboratories Pvt. Ltd., 32R2+8QR, Behind Estate Office, KPZ Economic Zone, Risalpur, 24081, Pakistan