Frequently Asked Questions (FAQs)

    Welcome to the Falcon Laboratories FAQ page. Here, you’ll find quick answers to the most common questions about our health supplements, ordering process, shipping, returns, and more. If your question isn’t listed below, feel free to contact us.

    Table of Contents

    • About Falcon Laboratories
    • Product Information
    • Ordering & Payments
    • Shipping & Delivery
    • Returns & Refunds
    • Account & Support

    About Falcon Laboratories

    What is Falcon Laboratories Pvt. Ltd.?

    Falcon Laboratories is a trusted health and wellness company offering high-quality supplements, multivitamins, and natural remedies for all age groups.

    Where is Falcon Laboratories located?

    Our facility is located at 32R2+8QR, behind estate office KPZ Economic Zone, Risalpur, Pakistan.

    Product Information

    Are your products safe and approved?

    Yes, all our products are manufactured in GMP-certified facilities and follow strict quality control. They are safe when used as directed.

    Do your supplements have side effects?

    Our supplements are made from natural and clinically-tested ingredients. However, if you have any health condition, consult your doctor before use.

    Are your products suitable for children and seniors?

    Yes, we offer specialized supplements for kids, adults, and elderly individuals. Please check each product label for age recommendations.

    Ordering & Payments

    How can I place an order?

    Simply visit our Shop Page, add products to your cart, and proceed to checkout.

    What payment methods do you accept?

    We accept Cash on Delivery (COD) and other standard payment methods depending on your location.

    Is there a minimum order amount?

    No, there is no minimum order requirement. but you will pay delivery fee 

    Shipping & Delivery

    How long does delivery take?

    Orders are typically delivered within 2–5 business days across Pakistan.

    Do you offer free shipping?

    Yes, we offer free shipping on orders above Rs. 3000.

    Do you ship internationally?

    Currently, we only deliver within Pakistan. International shipping will be available soon.

    Returns & Refunds

    What is your return policy?

    We accept returns within 7 days of delivery if the product is damaged or incorrect. The product must be unused and in original packaging.

    How do I request a return or refund?

    Contact our support team via Contact Page with your order ID and reason for return.

    Account & Support

    Do I need to create an account to order?

    No, guest checkout is available. However, creating an account allows you to track orders and view order history.

    How can I contact customer support?

    You can reach us via Contact Page or call us at +92 312 8444762.