Refund & Exchange Policy | Falcon Laboratories Pvt. Ltd.

    Last updated: July 7, 2025

    At Falcon Laboratories Pvt. Ltd., customer satisfaction is our top priority. We stand behind the quality of our health and wellness products. If for any reason you are not fully satisfied with your purchase, you may be eligible for a refund or exchange, subject to the terms outlined below.

    1. Refund Policy

    We offer a 100% money-back guarantee within 7 days of purchase if the product meets the following conditions:

    ✅ Eligibility for Refund:

    • Request is made within 7 calendar days of the purchase date
    • Product must be unopened, unused, and in original packaging
    • Product must not be expired at the time of return
    • You must provide proof of purchase (order number, receipt, or invoice)

    ❌ Refunds Not Applicable If:

    • The product has been opened, used, or damaged after delivery
    • The 7-day window has passed
    • The return request is not accompanied by a valid proof of purchase
    • The product was purchased on final sale or as part of a clearance offer

    🔁 How to Request a Refund:

    Please contact us at falconlab2@gmail.com or call us at +92 345 8532099 with your order details. If approved, we’ll initiate the refund to your original payment method. It may take 7–10 business days to reflect, depending on your bank/payment provider.

    2. Exchange Policy

    We allow product exchanges in the case of:

    • Wrong product delivered
    • Product received in damaged condition
    • Product found expired at the time of delivery

    ✅ Conditions for Exchange:

    • Request must be raised within 7 days of delivery
    • Product must be sealed, unopened, and unused
    • Product must be returned in its original condition and packaging

    ❌ Exchanges Not Allowed If:

    • The product is opened or used
    • Packaging is damaged or altered
    • The product was received more than 7 days ago

    📦 Exchange Process:

    1. Contact our customer service team
    2. Provide order details and images if needed
    3. We’ll arrange pickup or guide you on how to return
    4. Once we inspect and approve, we’ll dispatch your exchange item

    3. Important Notes

    • Return shipping may be required for some orders; our team will guide you.
    • We reserve the right to deny refund or exchange requests that do not meet our policy criteria.
    • For hygiene and safety reasons, opened or tampered supplement products cannot be returned or exchanged.

    4. Contact Us

    If you have questions about our return or exchange policy, please reach out:

    • 📧 Email: falconlab2@gmail.com
    • 🌐 Website: https://falconlab.org
    • 📞 Phone: +92 345 8532099
    • 🏢 Address: Falcon Laboratories Pvt. Ltd., 32R2+8QR, Behind Estate Office, KPZ Economic Zone, Risalpur, 24081, Pakistan